Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Domestic Shipping (South Africa)
- Standard Shipping — 3–7 business days
- Express Shipping — 1–3 business days
Shipping rates are calculated at checkout based on your location and order size.
International Shipping We ship to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.
International orders typically arrive within 7–21 business days depending on your location and local customs processing.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your order every step of the way.
Customs & Duties International customers are responsible for any customs fees, import duties, or taxes charged by their country.
Delays We are not responsible for delays caused by courier services, customs processing, or circumstances beyond our control.
Questions? Reach out to us at thepawsclub058@gmail.com — we're happy to help you and your furry friends 🐾